AHDG Support
Get help with AHDG software, a purchase or a service you received.
AHDG Remote Support
Contact AHDG to arrange a support session before opening a tool below. After you approve a desktop request, your technician can see your screen and control your mouse and keyboard. Close private documents before approving access.
Open the helper when you need assistance. This Interactive edition does not install a permanent background service.
For Windows x64 computers. If your browser or Windows displays a security warning, contact AHDG with the exact message before proceeding.
The ZIP includes a universal installer for Intel and Apple Silicon Macs. It installs a background agent that remains installed after your session. Desktop control still requires your approval.
Already have Mesh Agent installed? Contact AHDG before installing so we can protect your existing support setup. See the removal steps below.
Contact AHDG before changing permissions. If an agent update left an old permission entry, AHDG can guide you through removing that Mesh Agent entry and adding the installed executable again in both Accessibility and Screen & System Audio Recording. Restart the Mac, sign in and approve a fresh connection. Leave unrelated apps’ permissions unchanged.
The connection toolbar ends the current desktop session; the background agent remains installed. To stop and remove its startup service, open Uninstall.command from the same downloaded ZIP and follow its prompts. Contact AHDG if macOS blocks the removal tool or you need help removing remaining agent files. You can also revoke its permissions in Privacy & Security.
If this Mac already used another Mesh Agent installation, contact its administrator before removing the agent.
No. Customers use the download buttons above and approve requests on their own computer. The AHDG technician sign-in is for authorized support staff.
Tell us the product, version, device and the steps leading to the issue. For access questions, identify your own installation or organization.
Ask a Software QuestionInclude your order reference if you have one. Keep payment details out of your message.
Ask About a PurchaseTell us which service you received, approximately when, and what you need help with.
Request a Follow-upUse the request form below or email contactus@heartdgcs.org and tell us the error message you see. Please do not send passwords or private client records.
Your product and version, device type, a short description and the steps that led to the problem. Do not include private client records.
Use the request form below and tell us your edition and version so we can provide relevant instructions.
Email contactus@heartdgcs.org or call 571-412-0299.
Fields marked * are required. Please do not send passwords, payment-card details or private client information.
Prefer email? Email AHDG Support. For a new software purchase, visit Software.
